Last Updated: 06/06/2025

Welcome to 24/7 Cleaning Services. These Terms and Conditions outline the rules and regulations for using our website and services. By accessing this website, you agree to accept all terms and conditions stated here. Do not continue to use this website if you do not agree to all of the terms and conditions stated on this page.

1. Definitions

• “Company”, “We”, “Our”, “Us” refers to Ektukra Cleaning Services.
• “Website” refers to https://cleaningservice.com.np/.
• “You”, “Client”, “User” refers to the individual accessing this website or using our services.

2. Services

Ektukra provides cleaning services including but not limited to:

• Residential Cleaning
• Commercial Cleaning
• Specialized Cleaning Services (e.g. post-construction cleaning, deep sanitization, etc.)

All services are subject to availability and may be adjusted based on location, time, or special requirements.

3. Bookings and Appointments

• Clients can book services through our website, phone, or email.
• Accurate information must be provided during booking (address, timing, contact, service type, etc.).
• We reserve the right to cancel or reschedule services due to unforeseen circumstances (e.g., weather, emergencies).

4. Pricing and Payments

• Prices for services are clearly listed during the booking process or shared via quotation.
• We reserve the right to update pricing at any time.
• Payment is due as per the agreement—either in advance or upon completion of the service.
• Accepted payment methods will be stated during booking (e.g., cash, bank transfer, mobile payments).

5. Cancellation and Refund Policy

• Cancellations made at least 24 hours in advance are eligible for a full refund.
• Same-day cancellations may incur a cancellation fee.

• Refunds (if any) will be processed within 7 working days using the original payment method.

6. User Conduct

By using our website and services, you agree not to:

• Use the site for any illegal or unauthorized purpose.
• Interfere with or disrupt the website or servers.
• Submit false or misleading information.
• Harass, abuse, or harm our staff or service providers.

7. Intellectual Property

All content on this site, including text, graphics, logos, images, and service descriptions, is the property of Ektukra Cleaning Services or its content suppliers and is protected by copyright laws. Unauthorized use may result in legal action.

8. Limitation of Liability

While we strive to deliver high-quality cleaning services, Ektukra Cleaning Services is not liable for:

• Any indirect, incidental, or consequential damages resulting from the use or inability to use our services.
• Loss or damage caused by misuse of our website or services.

9. Privacy Policy

Our Privacy Policy, available at Privacy Policy Page, explains how we collect and use your data. By using our services, you agree to our data practices.

10. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with a revised “Last Updated” date. Your continued use of the site and services after changes are made constitutes your acceptance of those changes.